TECHNICAL SUPPORT
Support team specialized in all kinds of technical issues
We provide 7/24 services for maintenance and repair of your machines with our expert technicians. We provide fast and reliable solutions for your spare parts needs.
We Have Been Proudly Providing Our Services Since 1982
We Are By Your Side With Long Years of Experience
Domestic (Türkiye)
Our After-Sales Services
Our Job Does Not End When the Machine Is Delivered
At CRZ Machinery we manage every after-sales process under one team: commissioning, periodic maintenance, original spare parts and operator training. Our aim is to keep your downtime to a minimum and to deliver predictable performance across the entire life of your investment.
40+
Years of Experience
85+
Countries Served
100+
Active Customers
24 Hours
First Response
What Our Service Covers
From installation to overhaul, you work with a single point of contact across your machine's entire life cycle.
SOLUTION ORIENTED
Customer-oriented approach to generate solutions for every problem
We develop special solutions for every problem of our customers. We apply maintenance and repair procedures appropriate to product specifications.
Commissioning and Installation
On-site assembly, calibration and first production tests are carried out by our own specialists.
We assess site conditions before installation and plan the electrical and infrastructure requirements together with you. Commissioning ends with acceptance tests and initial training for your operators.
Periodic Maintenance
A planned maintenance programme lets us intervene before a breakdown happens.
A maintenance calendar is built around your machine type and running hours. Worn parts are identified in advance and replaced at intervals that do not disrupt your production plan.
Original Spare Parts
We supply spare parts for the machines we build ourselves, from our own stock.
Spare part requests are matched against your machine serial number, which removes the risk of an incompatible part. Critical parts are held in stock and shipping starts the same day.
Operator Training
A team that operates the machine correctly means fewer faults and higher yield.
During commissioning — and afterwards on request — we run hands-on training for your operators and maintenance staff. Operating and maintenance documentation is handed over at the end.
How the Service Process Works
Every request is logged and tracked until it is closed.
- 1
Send Us Your Request
Fill in the form, call our service line or write on WhatsApp. The machine model and serial number speed the process up.
- 2
A Service Record Is Opened
Your request is logged in our system and you receive a record number with our reply.
- 3
Diagnosis and Planning
Our technical team runs a remote diagnosis and determines the required spare parts and intervention plan.
- 4
Intervention
The issue is solved remotely, or our field team is at your plant on the agreed date.
- 5
Reporting and Follow-up
The work carried out is reported and added to the reminder plan for the next maintenance period.
Regions We Serve
Plants where our machines run and the locations our field teams reach.
If your region is not on the map, write to us anyway — remote support works everywhere.
Create a Service Request
Fill in the form so your request is logged and our technical team can get back to you.
Frequently Asked Questions
You can fill in the service request form on this page, call our service line at +90 258 371 71 92, or write to us on WhatsApp. Every enquiry is logged as a service record and tracked.
Requests received during working hours are assessed the same day. For urgent faults that stop production, our technical team gets back to you as a priority.
Just send us your machine serial number together with a photo or the code of the part you need. We match the correct part and reply with price and lead time.
Yes. We provide service, spare parts and overhaul for every machine we have manufactured, regardless of warranty status.
Yes. We ship machines to more than 85 countries and our field teams travel abroad when required. Depending on the nature of the request we start with remote support and plan an on-site intervention if needed.
In most cases, yes. We inspect the current condition of your machine and report the overhaul and modernisation options; if a capacity upgrade is technically feasible we submit a quotation.